Cancellation Policy

Order Cancellation Policy

At Tarpaulins Only t/a Alplex Ltd, we understand that sometimes customers may need to change or cancel an order after it has been placed. This policy explains how cancellations are handled.

Cancelling an Order Before Dispatch

Orders can be cancelled before they have been dispatched. If you wish to cancel your order, please contact our customer support team as soon as possible with your order details.

Once the cancellation request is confirmed and the order has not yet been shipped, the order will be cancelled and any payment made will be processed according to our refund procedures.

Orders Already Dispatched

If your order has already been dispatched, it cannot be cancelled. In this case, you may need to follow our return process once the item has been delivered.

How to Request a Cancellation

To request an order cancellation, please contact us using one of the methods below:

Company Name: Tarpaulins Only t/a Alplex Ltd
Address: 142 Chatteris Avenue,
Romford, England, RM38EU
United Kingdom
Company Number: 15149004
Email: Sales@tarpaulinsonly.co.uk
Phone: 017 0883 7175
Customer Support Hours:
Monday – Friday: 08:00 – 17:00 (GMT)

Please include the following information when requesting a cancellation:

  • Order number

  • Customer name

  • Contact email or phone number

  • Reason for cancellation (optional)

Important Notes

  • Cancellation requests are processed during business hours only.

  • Orders that have already been prepared for shipment may not be eligible for cancellation.

  • Customers are encouraged to contact us as soon as possible to ensure the cancellation request can be processed in time.