Refund policy

Last updated: March 5, 2026

At Tarpaulins Only, we are committed to providing high-quality products. If you are not fully satisfied with your purchase, we are here to help.

Returns

You may return an item within 31 days of receiving it. To qualify for a return:

The item must be unused, in its original condition, and in the original packaging.
A valid receipt or proof of purchase must be provided.

Non-returnable items include:

Gift cards
Custom or personalised products
Items marked as final sale or clearance

To start a return, please contact us using the information provided at the end of this policy. Our team will guide you through the process.

Return Address:
142 Chatteris Avenue, Romford, England, RM38EU, United Kingdom

Return Shipping Costs

Return shipping is the responsibility of the customer, unless the item is faulty or incorrect.

Refunds

Once we receive and inspect your return, we will notify you of the refund status. Approved refunds will be issued to your original payment method.

Refunds usually take up to 5 business days to appear, depending on your payment provider.

Exchanges

We only replace items that are damaged or defective. If you require an exchange, please contact us using the details below.

Damaged or Faulty Items

If your item arrives damaged or faulty, notify us within 48 hours of delivery. Please include your order number and photos so we can resolve the issue quickly.

Restocking Fees

We do not charge any restocking or cancellation fees.

Cancellations

Orders can only be cancelled before they are processed. Once an order has been processed and dispatched, it cannot be cancelled. If you wish to cancel after dispatch, you will need to follow the return procedure.