What is the order cut-off time?
The daily order cut-off time is 2:00 PM GMT. Orders placed before this time are processed the same business day. Orders placed after the cut-off will be processed on the next business day
How long does it take to process an order?
Orders are usually processed within 1–2 business days after they are placed.
Can I cancel my order after placing it?
Yes, orders can be cancelled before they are dispatched. Please contact our support team as soon as possible with your order number to request cancellation.
Can I change my order after placing it?
If your order has not yet been processed or dispatched, you may contact our support team to request changes.
How long does delivery take?
Once dispatched, delivery usually takes 2–4 business days depending on the destination within the United Kingdom.
Is shipping free?
Yes, we offer free shipping on all UK orders
When will my order be shipped?
Orders are shipped after the 1–2 business day handling period.
Do you ship internationally?
Currently, shipping availability depends on the delivery location. Please contact our support team to confirm shipping options.
What is your return policy?
Customers may request a return within 31 days of receiving their order, provided the item is unused and in its original condition.
How do I start a return?
To request a return, contact our support team with your order number and details of the item you wish to return.
When will I receive my refund?
Once the returned item is received and inspected, refunds are processed according to our refund policy.
How can I contact customer support?
Tarpaulins Only t/a Alplex Ltd
Address:142 Chatteris Avenue,
Romford, England, RM38EU
United Kingdom
Company number:15149004
Email:Sales@tarpaulinsonly.co.uk
Phone:017 0883 7175
Mon - Fri:08:00 - 17:00
All times GMT